AGC | Problem Resolution Specialist, Elizabethtown, KY

AGC Automotive Americas is looking for an accomplished Problem Resolution Specialist to be responsible for driving the process at the plant level to resolve any and all concerns the customers are experiencing related to the quality of products received.

Position Location: Elizabethtown, KY


  • Gathers information on problems and/or concerns from customers and facilitates problem resolutions in coordination with Production teams utilizing problem solving tools
  • Coordinates containment of all quality concerns
  • Issues quality dispatches or customer concern responses
  • Tracks 5P timeliness and effectiveness
  • Issues Return Material Authorizations
  • Generates PPM Reports
  • Assists in PPM improvement
  • Manage off site Quality Liaison at NSL’s
  • Reviewing manufacturing specifications to identify materials needed for production.
  • Performing regular quality control audits to ensure vendors continue to work in compliance with company and federal standards.
  • Reviewing incoming supplies and products from vendors to check for defects and ensure quality.
  • Conducting tests and assessments on products to identify quality issues.
  • Other duties or projects as assigned

Leadership Competencies:

  • Passion – Exhibits a dedication to the AGC mission, plant and department mission, people and values pursuing continuous improvement and thinking deeply about our business.
  • Innovation & Change Orientation – Networks with others, internally and externally. Stimulates, encourages and cultivates new thinking, ideas and experimentation.  Exhibits intolerance for maintaining the status quo.  Anticipates and quickly adapts to change.  Takes calculated risks
  • Integrity – Behaves in a predictable, consistent and reliable manner. Follows through and delivers on commitments.  Leads by example.  Communicates an agenda with transparency.  Acts in a manner that puts company interest before self-interest.  Exhibits unquestionable business ethics on a global basis.
  • Courage for Challenge – Expresses optimism and a positive attitude even when faced with adversity and crisis. Makes tough decisions.  Learns from failure and recovers.  Engages in life-long professional and personal development.

Education/Experience Requirements:

  • High School diploma required; Associate degree preferred
  • Previous experience in production or quality assurance

Skills and Qualifications:

  • Knowledge of and ability to utilize problem solving tools such as Fishbone, KT, 8D, etc.
  • Moderate computer skills including use of Word, Excel, PowerPoint, Outlook, etc.
  • Quality systems, TS/IATF 16949 knowledge
  • Knowledge of PFMEA, PPAP, MSA, SPC, and APQP/PMP process and GD & T
  • Previous experience in leading continuous improvement activities
  • Excellent oral and written communication skills
  • Strong process skills
  • Strong analytical and project management skills
  • Ability to develop and present solid solutions to team members and management
  • Ability to work through and influence others
  • Ability to halt or suspend operations based upon safety or quality concerns

If you are interested in being considered for this position, submit your resume and salary requirements.

Equal Opportunity Employer – To be considered applicants must be legally authorized to work in the United States.