AGC | IT Service Desk Support, Bellefontaine, OH

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AGC Automotive Americas (AANA) is a leading supplier of automotive glazing for the OEM and aftermarket industries and is part of the AGC Group, the largest global glass supplier employing more than 50,000 worldwide in approximately 30 countries.

The IT Service Desk Support is a corporate role responsible for providing support for incident resolution and requests reported to the service desk. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components. The Service Desk Support is responsible for collecting information through end user interaction, utilizing support tools to resolve issues, and communicating status and resolution to end users across the organization. Problems beyond the scope of their ability or responsibility are resolved by escalating to the next level of IT support staff in a timely manner.

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone, email or chat.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Follow up with customers, provide feedback and see problems through to resolution.
Ensure proper ticket creation, information, and closure in the service desk tracking software.
Install, test, and configure new computers and software.
Manage PC setup and deployment for new employees using standard hardware, images, and software.
Install/Maintain computer peripherals such as printers and monitors.
Complies with IT policies, procedures, and directives.
Contribute to developing and implement end user training programs to increase computer literacy and self-sufficiency.

Education/Experience Requirements:

Associate degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
CompTIA A+ and Microsoft Certified Professional (MCP) is preferred.
Extensive application support experience with the Microsoft Office Suite as well as other core applications.
Proven track record of developing and providing SLAs and Service Desk deliverables.
Working technical knowledge of Microsoft System Center tools (primarily SCSM and SCCM).
Understanding of the following services/protocols: TCP/IP, DHCP, DNS, and Active Directory.
Understanding and experience with Microsoft Exchange Console.
Experience with POTS and VoIP phone systems.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and creative problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.

What can AGC Offer You?

We offer a competitive compensation package including base salary, structured bonus plan, comprehensive benefits, and opportunities for career advancement.

Equal Opportunity Employer – To be considered, applicants must be legally authorized to work in the United States, without sponsorship.

Employment Application

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AGC is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on AGC. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

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Other Information
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Please Read Before Signing
APPLICANT’S CERTIFICATION AND AGREEMENT*
PLEASE READ CAREFULLY
In accepting employment with AGC Glass Company North America (the “Company”), I understand that the Company does not offer specific terms of employment unless expressly stated in a written contract for employment. I understand and agree that, if employed, my employment, having no specified term, is based upon mutual consent and may be terminated at will, with or without cause, by either the Company or me, without prior notice to the other, unless otherwise prohibited by law.

I understand that no representation, whether oral or written, by any representative or agent of the Company, at any time, can constitute an implied or express contract of employment. I further understand no representative or agent of the Company has the authority to enter into an agreement for employment for any specified period of time or to make any change in any policy, procedure, benefit or other terms or condition of employment other than in a document signed by the Director of Human Resources or an authorized representative.

I give the Company the right to investigate all references and to secure additional information about me. I release any and all of my references and former employers from any liability for any damage due to releasing information regarding me. I understand that this application is valid for six (6) months from the date listed on page 1 and that I must re-apply after that time if I wish to remain considered for employment.

I certify that all of the above information is true and complete, and I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination regardless of the time elapsed before discovery.

An offer of employment is conditioned upon complying with the Company’s requirements including, but not limited to, signing a separate disclosure and consent form prior to any background investigation. An offer of employment is also contingent upon satisfactorily passing the Company’s physical examination and/or drug screen, and upon the applicant’s ability to be bonded, if required, by the Company’s fidelity bond carrier.
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MY SIGNATURE IS EVIDENCE THAT I HAVE READ AND AGREE WITH THE ABOVE STATEMENTS.*
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AGC | IT Service Desk Support, Bellefontaine, OH

Responsibilities:

Education/Experience Requirements:

What can AGC Offer You?

Employment Application

Step 1 of 2

Using this form…

If you would like to simply tell us of your interest in an available opportunity, simply go to this page for a shorter form, or click proceed below to start a complete application for submission.

Our website no longer supports Microsoft Explorer.

Personal Information

Education Information

Employment History

Comments

References

Other Information

Additional Information

Please Read Before Signing