AGC | IT Infrastructure Lead (Corporate), Elizabethtown, KY

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The IT Infrastructure Lead position will support Infrastructure operations by planning, designing, developing, and maintaining efficient systems and networks for operations in AANA.  Providing Level 1 and 2 application support for ongoing business operations along with IT Infrastructure is an additional area of responsibility.

  • Apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve IT Infrastructure issues to maximize the benefit of IT systems and investments.
  • Responsible for administering and managing the day-to-day support activity for manufacturing plant environments.
  • Assist with planning, execution, and overall success of Infrastructure projects according to their related deadlines and within provided budgets.
  • Direct reporting to IT Operations Manager

Responsibilities:

Strategy & Planning

  • Assist in the support of integrating new enterprise applications and existing applications already present.
  • Ensure compatibility and interoperability of on-premise and cloud IT Infrastructure
  • Collaborate with IT team members to ensure smooth and reliable operation of IT Infrastructure for fulfilling business objectives and processes.
  • Review and analyze the effectiveness and efficiency of existing IT Infrastructure systems and networks – develop strategies for improving or further leveraging these systems.
  • Communicate project expectations and updates to team members and stakeholders in a timely and clear manner.
  • Plan and schedule project timelines and milestones – track and report on deliverables.
  • Utilize best practices and tools for project execution and management.

Acquisition & Development:

  • Assist in the design, purchase, and deployment of IT Infrastructure in support of plant operations.
  • Conduct research on hardware and software products to justify recommendations and support efforts of implementation.
  • Estimate resources and submit proposals to management where changes are necessary for project support.

Operational Management:

  • Provide direct-line support for manufacturing systems and services, including, but not limited to configuration, support and management, availability, connectivity, performance, security, and protection.
  • Maintain server and network infrastructure, including, but not limited to switches, desktops, and servers.
  • Perform direct troubleshooting and support, related to manufacturing system infrastructure and applications.
  • Create, maintain, and report metrics associated with the performance and threshold levels of plant IT environment.
  • Communication administration: user account administration, telephone monitoring operations and administration, problem determination and resolution.
  • Provide telephone and desk-side support for all manufacturing applications, processes and procedures.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
  • Develop and deliver progress reports, proposals, and presentations regarding status and deliverables of project.
  • Aggressively manage change in project scope, avoid potential crisis, and work to support all team members and aspects of project are held accountable.
  • Other duties as required.

Position Requirements:

Formal Education

  • University degree in Information Technology preferred and/or (5-10+) years of equivalent work experience.

Knowledge & Experience

  • Proven experience in overseeing the design, development, and implementation of IT Infrastructure
  • Proven experience with systems planning, security principles, and general systems/network management best practices.
  • Working technical knowledge of current software protocols, and Internet standards.
  • Extensive experience with core software applications.
  • Extensive application support experience with business enterprise applications.
  • Expert knowledge of networks and systems within enterprise environment.
  • Direct work experience in a project management capacity, including all aspects of process development and execution.

Qualifications:

  • Good project management skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Ability to conduct research into systems issues and products as required.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and creative problem-solving abilities.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Ability to work in a team-oriented, collaborative environment.
  • The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
  • Tenacious.
  • Persuasive, encouraging, and motivating.

Equal Opportunity Employer – To be considered applicants must be legally authorized to work in the United States.