AGC | IT Infrastructure and Applications Support Analyst, Elizabethtown, KY

Get to Know Us:

AGC Automotive Americas (AANA) is a leading supplier of automotive glazing for the OEM and aftermarket industries and is part of the AGC Group, the largest global glass supplier employing more than 50,000 worldwide in approximately 30 countries.

Culture:

Expectations are high and team successes are celebrated. We believe in the power of skilled, engaged, and united teamwork backed by open, honest communication. Integrity matters most and is essential for building trust with teammates and with customers.

Summary of Position:

The IT Infrastructure and Application Support Analyst position will support Infrastructure operations by configuring, maintaining, and supporting systems and networks for operations in AANA.  The position will provide Level 1 and 2 application support for ongoing business operations.  The position will also support day-to-day activities for the manufacturing plant environment in both IT Infrastructure and Application support areas. The IT Infrastructure and Application Support Analyst will be involved in the installation, testing, maintenance, and support of system equipment and operating systems that make up the manufacturing plant operations. Ensure systems conform to software, hardware, and operating standards and operate freely, and are not impacted by external threats. Understand and work in support of business requirements including areas such as system and network capacity and performance, system and network availability, disaster recovery, and data protection. 

Responsibilities: 

Strategy & Planning

  • Assist in the support of integrating new enterprise applications and existing applications already present.
  • Ensure compatibility and interoperability of on-premise IT Infrastructure
  • Collaborate with IT team members to ensure smooth and reliable operation of IT Infrastructure for fulfilling business objectives and processes.
  • Review and analyze the effectiveness and efficiency of existing IT Infrastructure systems and networks.

Operational Management:

  • Provide direct-line support for manufacturing systems and services, including, but not limited to: configuration, support, availability, connectivity, performance, security, and protection.
  • Maintain server and network infrastructure.
  • Perform direct troubleshooting and support, related to manufacturing system infrastructure and applications.
  • Communication administration: user account administration, telephone monitoring operations, and administration, problem determination, and resolution.
  • Provide telephone and desk-side support for all manufacturing applications, processes, and procedures.
  • Other duties as required.

Qualifications:

  • Working technical knowledge of hardware and software requirements
  • Experience with supporting enterprise software applications.
  • Knowledge of networking within enterprise environment.
  • Excellent written, oral, and interpersonal communication skills.
    Highly self-motivated and directed, with keen attention to detail.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Ability to work in a team-oriented, collaborative environment.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

We’re looking for someone with:

Creativity – You possess the internal need to create and continually iterate.  You look at situations with an open mind and develop smart, efficient, and often non-obvious solutions.

Innate Curiosity – You are naturally curious about cause-effect relationships, what-if scenarios, and why-done analysis.

Intuitive – You have the ability to see interconnections and dependencies between seemingly disparate pieces.  You can identify a missing element and/or gap based on general logic, even without having specific knowledge or experience in the subject.

Self-Educating – In addition to formal training opportunities, you possess an internal drive to identify areas of missing knowledge and independently close gaps.

Internally Motivated – You have an internal drive based on interest and/or self-imposed expectations. 

Humble / Customer Serving – You embody our mission to enable the customer-facing teams to be successful.  You understand that our customer’s failure is, at least on some level, our failure.

What can AGC Offer You?

We offer a competitive compensation package including base salary, structured bonus plan, comprehensive benefits, and opportunities for career advancement.

Equal Opportunity Employer  –  To be considered applicants must be legally authorized to work in the United States.