AGC | IT Infrastructure and Applications Support Analyst, Bellefontaine, OH

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Get to Know Us:

AGC Automotive Americas (AANA) is a leading supplier of automotive glazing for the OEM and aftermarket industries and is part of the AGC Group, the largest global glass supplier employing more than 50,000 worldwide in approximately 30 countries.

Culture:

Expectations are high and team successes are celebrated. We believe in the power of skilled, engaged, and united teamwork backed by open, honest communication. Integrity matters most and is essential for building trust with teammates and with customers.

Summary of Position:

The IT Infrastructure and Application Support Analyst position will support Infrastructure operations by configuring, maintaining, and supporting systems and networks for operations in AANA.  Providing Level 1 and 2 application support for ongoing business operations along with Infrastructure responsibilities is an additional area of responsibility.  

  • Support day to day activities for manufacturing plant environment in both IT Infrastructure and Application support areas.
  • Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations. 
  • Ensure systems conform to software, hardware and operating standards and operate freely and are not impacted by external threats.
  • Support of IT environment including areas such as systems, networks, applications, IT/OT, security, etc.

Strategy & Planning

  • Assist in the support of integrating new enterprise applications and existing applications already present.
  • Ensure compatibility and interoperability of on-premises and cloud IT Infrastructure
  • Collaborate with IT team members to ensure smooth and reliable operation of IT Infrastructure for fulfilling business objectives and processes.
  • Review, analyze and optimize the effectiveness and efficiency of existing IT Infrastructure systems and networks.

Operational Management:

  • Provide direct-line support for IT manufacturing systems and services, including, 
  • but not limited to configuration, support, availability, connectivity, performance, security, and protection. 
  • Maintain server and network infrastructure, including, but not limited to clients and servers, switches, routers, wireless and firewall equipment.
  • Perform direct troubleshooting and support, related to manufacturing system infrastructure and applications.
  • Communication administration: user account administration, telephone monitoring operations and administration, problem determination and resolution.  
  • Provide telephone and desk-side support for business users related to 
  • manufacturing locations, applications, processes, and procedures.

Qualifications/Knowledge/Skills/Abilities:

  • College diploma or degree in Information Technology field and/or 5+ years of work experience
  • Certifications in one or more of the following areas are preferred
    • (Cisco, Microsoft, CompTIA, VMWare, Cloud, Security)
  • Excellent hardware & software administration, troubleshooting experience
  • Experience with supporting enterprise software applications
  • Hands on experience supporting and implementing Cisco network equipment (SW/RTR/FW/Wireless)
  • System Administration background (Windows Server, VMWare, Linux)
  • Working with Endpoint Management solutions to support, maintain and manage Client HW/SW
  • Experience configuring & supporting environments with PowerShell, Group Policy, Active Directory
  • Ability to conduct research into system issues and support through resolution
  • Excellent written, oral, and interpersonal communication skills
  • Highly self-motivated and directed, with keen attention to detail
  • Able to prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Ability to work in a team-oriented, collaborative environment
  • The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Tenacious

What can AGC Offer You?

  • Competitive compensation
  • A structured bonus plan
  • Medical, dental, and vision coverage
  • 401(K)
  • Generous PTO program
  • Discount programs
  • Opportunities for growth 

If you would like more information or are interested in applying submit your resume and salary requirements at: www.agccareers.com

Visit https://www.agc.com/en/ to learn more about AGC. 

Equal Employment Opportunity Employer – To be considered applicants must be legally authorized to work in the United States without sponsorship.