AGC | ARG Sales Account Manager, Grove City, OH

Summary of Position:

Seeking Account Manager to handle OEM service accounts, as well as aftermarket customer accounts.

Location: Grove City, OH

Primary Responsibilities:

  • Responsible for developing and maintaining strong, positive relationships and communication with customers at both individual and company scopes.
  • Provide good customer service, internal and external, and assist in problem resolution.
  • Monitor customer orders – communicate lead-times, part availability, scheduled ship dates.
  • Monitor, and act as an escalation point for accounts receivables.
  • Seek opportunities and assume lead role in customer RFP responses. Facilitate the RFP process, deliver proposals and close business (with the help of cross functional team members when appropriate)
  • Provide leadership and act as liaison between AGC and customer accounts.
  • Provide inputs for the development and maintenance of accurate budgeting and forecasting of customer accounts, utilizing customer-supplied information as well as external market knowledge.
  • Establish a role as the primary contact for customers and provide guidance to cross functional teams for successful growth of the customer.
  • Effectively communicate and manage the process of aligning daily efforts with the annual strategic plan.
  • Manage administrative functions to each OEM. This includes portal management, PO processing, development of supporting documentation, voice of customer, commercial negotiations, lead coordination of corporate/plant/customer activities, and high-level program management.
  • Work collaboratively with Supply Chain & other cross functional teams to effectively meet customer needs and expectations.
  • Participate in and influence the new model development process.
  • Stays informed and communicates customer business opportunities, account changes, current conditions, prospects, and competitive landscape to protect revenue from competitors.
  • Analyze customer forecasts compared to orders and lead conversations holding customers accountable for accuracy.
  • Other tasks include: monitoring excess & obsolete stock, quoting, price data entry, customer credit requests.
  • Approximately 10-20% travel may be required, which can fluctuate during temporary periods.

Preferred Qualifications:

  • Must have an excellent understanding of Microsoft Office Excel, Word, and PowerPoint
  • SAP proficiency preferred.
  • Capable of completing objectives on-time with high accuracy and minimal supervision.
  • Excellent organizational and time-management skills to handle multiple tasks.
  • Detail oriented to ensure accuracy.
  • Excellent analytical, problem-solving, and decision-making skills required.
  • Ability to make timely, fact-based decisions.
  • Ability to present data in a logical manner for management.
  • Must have strong interpersonal skills and demonstrated ability to perform and produce results in multifunctional teams.
  • Must present a positive and cooperative attitude.
  • Capable of communicating effectively, written, and oral, with all organizational levels

Education / Experience:

  • Bachelor's degree from a four-year College or university; or equivalent combination of education and experience required.
  • Knowledge &/or Work Experience in the field of: Automotive Glass, Automotive OEMs, Automotive Replacement Glass (Aftermarket) Industry
  • Experience with or for Glass Aftermarket companies – Safelite, Mygrant, Driven Brands, PGW, Pilkington
  • Previous experience managing customer accounts or sales role.

What can AGC Offer You?

We offer a competitive compensation package including base salary, structured bonus plan, comprehensive benefits, paid vacation, paid company holidays, 401k with Company match, and opportunities for professional development.

Equal Employment Opportunity Employer – To be considered applicants must be legally authorized to work in the United States without sponsorship.