AGC | Problem Resolution Coordinator, Elizabethtown, KY

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AGC Automotive Americas (AANA) is a leading supplier of automotive glazing for the OEM and aftermarket industries and is part of the AGC Group, the largest global glass supplier employing more than 50,000 worldwide in approximately 30 countries.

The Problem Resolution Coordinator is responsible for driving the process at the plant level to resolve any and all concerns the customers are experiencing related to the quality of products received. This is an exempt, salaried position.

Responsibilities:

Gathers information on problems and/or concerns from customers and facilitates problem resolutions in coordination with Production teams utilizing problem solving tools
Coordinates containment of all quality concerns
Issues quality dispatches or customer concern responses
Tracks 5P timeliness and effectiveness
Issues Return Material Authorizations
Generates PPM Reports
Assists in PPM improvement

Education/Experience Requirements:

High School diploma required
Associate degree preferred
Previous experience in production or quality assurance

Skills/Qualifications:

Knowledge of and ability to utilize problem solving tools such as Six Sigma, Fishbone, KT, 8D, etc.
Moderate to advanced computer skills including use of Word, Excel, PowerPoint, Outlook, etc.
Quality systems, TS/IATF 16949 knowledge
Knowledge of PFMEA, PPAP, MSA, SPC, and APQP/PMP process and GD & T
Previous experience in leading continuous improvement activities
Excellent oral and written communication skills
Strong process skills
Strong analytical and project management skills
Ability to develop and present solid solutions to team members and management
Ability to work through and influence others

We offer a competitive compensation package including base salary, structured bonus plan, comprehensive benefits, and opportunities for career advancement.

Equal Opportunity Employer – To be considered applicants must be legally authorized to work in the United States.

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AGC | Problem Resolution Coordinator, Elizabethtown, KY

Responsibilities:

Education/Experience Requirements:

Skills/Qualifications:

Employment Application

Step 1 of 2

Using this form…

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Our website no longer supports Microsoft Explorer.

Personal Information

Education Information

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Additional Information

Please Read Before Signing